Driver & courier terms
These terms govern the relationship between driver partners who complete moto taxi rides and courier deliveries through the "Aloo Sürücü" app and Aloo. They supplement the general Terms of use and the Privacy policy.
1. Partnership
You are an independent partner, not an employee of Aloo: you decide when to go online and which orders to accept. Aloo is a technology platform that passes orders to you.
2. Requirements
- At least 18 years old (the law may require a higher age and more experience for carrying passengers — Aloo checks this at sign-up).
- A valid category "A" driving licence, ID card, motorcycle registration certificate and number plate.
- Compulsory motor third-party liability insurance and a roadworthy motorcycle that has passed its technical inspection.
- Every permit, special-training certificate and tax registration (e.g. VÖEN) that the law requires — you are responsible for obtaining and keeping them valid.
- Two certified helmets — one for you and one for the passenger.
Documents are uploaded in the app and verified. Forged or expired documents lead to immediate suspension. Upload a new document when one expires.
3. Safety rules
- Follow traffic rules, do not speed and do not use your phone while riding.
- Wear a helmet on every trip, give the passenger a clean helmet and confirm it in the app. Never carry a passenger without a helmet.
- One passenger only; do not carry children as passengers; working under the influence of alcohol or drugs is prohibited.
- You may refuse a trip in bad weather or unsafe conditions. In danger use SOS or call 112.
4. Orders, price and payment
- The app calculates the price and shows it to the customer before ordering; asking for more is prohibited.
- Customers currently pay in cash. Confirm the payment in the app once received. Aloo's commission and settlement terms are shown in the driver app; changes are announced in advance.
- You are responsible for the taxes on your income and for any receipt/cash-register rules that apply to you, unless a separate written agreement with Aloo says otherwise.
5. Courier deliveries
Do not accept prohibited items (weapons, drugs, explosive or flammable goods, cash, live animals, etc.); you may refuse a suspicious parcel. Hand the parcel only to the receiver using the handover code and take a proof photo when the app asks.
6. Location and data
While you are online and during an active order, the app collects your location even when the app is closed or not in use, so you receive nearby orders and the customer can see you arriving. Collection stops when you go offline. Details: Privacy policy. You may use customer data only to complete the order.
7. Conduct, complaints and deactivation
Be respectful to customers and follow the Community guidelines. Customer complaints, unsafe riding, fraud or rule breaches may lead to temporary or permanent deactivation. If you disagree with a decision, write to drivers@aloobox.com.
8. Liability
You are legally responsible for traffic offences, fines and damage you cause during a trip. To the extent permitted by law, Aloo is not liable for indirect losses.
9. Closing your account
You can end the partnership at any time: in the app Settings → Delete account, or at aloobox.com/delete-account. Trip and payment records that the law requires us to keep are retained in anonymised form.
10. Governing law
The laws of the Republic of Azerbaijan apply. Disputes are first handled by negotiation, then by the competent courts of Baku.