Delete account
This page explains how to delete an "Aloo!" (customer) or "Aloo! Sürücü" (driver) account.
1. Delete in the app (fastest)
- Open "Aloo!" or "Aloo! Sürücü" and log in.
- Go to My Account (menu) → Settings.
- Tap "Delete Account" and confirm.
If you have an active order/trip, finish or cancel it first. Drivers must go "Offline" first.
2. Delete without the app
Enter the phone number of your account. If an account exists, we will send an SMS confirmation code.
3. Request by email
If you cannot receive SMS, email privacy@aloobox.com with the subject "Delete my account" and your account phone number. After verifying ownership we delete the account within 30 days (usually sooner).
What is deleted and what is kept
Deleted or anonymised immediately: name, phone number, email, profile photo, saved places and searches, saved cards (tokens), SOS contacts, push tokens, driver documents and their files, plate number; all sessions are closed.
Kept without your name or phone number (anonymised): trip/order and payment records, balance and earnings history — up to 5 years as required by accounting and tax law. Crash reports are deleted automatically after 90 days.