Safety

Aloo! · Bakı

Emergency: if life or health is at risk, call 112 immediately. Police — 102, ambulance — 103, fire — 101.

Moto taxi: a helmet on every trip

The driver wears a helmet and gives you a clean passenger helmet. There are no rides without a helmet.
Wear a helmet that fits and fasten the strap. Confirm it in the app with "I'm wearing the helmet".
If you are not offered a helmet or it is damaged, do not start the ride and report it in the app.

One passenger per motorcycle. Children are not carried as passengers.
Hold on to the driver or the grab handle, keep your feet on the footrests and lean with the driver in turns.
Large heavy luggage, open shoes and long loose clothing are dangerous.
If the driver speeds, uses the phone or rides dangerously, ask them to stop and report it in the app.

No helmet in a Mini taxi: fasten your seat belt as soon as you get in — in the front and in the back.
Up to 2 passengers per car. Small children need a child seat.
Get out only on the pavement side and only once the car has fully stopped; look behind you before opening the door.
Before you get in, check the car's make, colour and number plate in the app.
If the driver speeds, uses the phone or drives dangerously, ask them to stop and report it in the app.

Verified drivers: driving licence, ID and motorcycle or car documents are checked.
Check the driver and vehicle: before you get in, compare the name, photo and number plate in the app.
SOS button: during a trip it alerts your emergency contacts and the Aloo team with your location.
Share your trip: send a live tracking link to someone you trust.
Report: report a driver during or after the trip; in the chat you can also use the flag button.

Do not send prohibited items (see the Terms of use). Hand a parcel only to the receiver who gives the handover code.

Safety questions: Support.