Cancellation & refunds
1. Cancellation by the customer
- You can cancel an order with the "Cancel" button on the order screen at any time before the trip starts.
- No cancellation fee is charged at the moment. If a cancellation or waiting fee is introduced, the amount will be shown in the app before you confirm the cancellation, and this page will be updated in advance.
- Frequent cancellations or not being at the pickup point (no-show) may lead to account restrictions.
2. Cancellation by the driver
If the driver cancels, you are not charged and the system automatically looks for another driver.
3. Waiting
You are notified when the driver reaches the pickup point. Free waiting time and any extra waiting charge are shown in the app; no extra payment that is not shown in the app may be requested.
4. Courier orders
- Cancelling before the parcel is picked up is free.
- If you cancel after pickup, the parcel is returned to the sender; the price of the return trip (if any) is shown in the app.
- If the receiver cannot be reached, the courier contacts you and the parcel is returned to the sender.
5. Payment and refunds
- At the moment all orders are paid to the driver in cash when the ride/delivery is completed.
- If you were asked to pay more than the app showed, the service was not provided, or you paid a wrong amount, contact support within 7 days with the order number. We review requests within 10 business days; where justified, the overpaid amount is refunded by a method agreed with you (e.g. bank transfer).
- Compensation for a lost or damaged parcel is determined under the Terms of use (e.g. up to the amount of the "Insured" option).
- These rules do not limit your rights under the Law "On Protection of Consumer Rights".
6. Lost items
If you left something behind, open the order in your trip history and contact support — we will help you reach the driver.